In-Home Visit Package

Cancellation Policy

My Personal Chef – Snack Pack Policy Orders & Booking – Snack Packs are made to order and require a minimum of 3 days’ notice. – All bookings are confirmed upon receipt of payment. – Weekly bookings close Friday 5pm for delivery the following week. – Menus are customisable, but once finalised, changes cannot be made within 48 hours of delivery. Payments – Full payment is required upfront to secure your booking. – Payment options: bank transfer, PayID, or invoice (credit card processing available upon request). – Prices are subject to menu selection, quantity, and location. Cancellations & Refunds – Cancellations made 72+ hours before delivery: full refund or credit toward a future date. – Cancellations made within 48 hours: 50% credit offered, as ingredients may already be purchased. – No refunds for cancellations within 24 hours of delivery day. Delivery – Local delivery is included within 10km of Geelong CBD. – Deliveries outside that zone may incur a small additional fee. – Snack Packs are delivered fresh and chilled. Refrigeration is required upon delivery. Allergies & Dietary Requests – Please notify me of any allergies when placing your order. – While all care is taken, my kitchen is not an allergen-free environment. – I offer gluten-free, dairy-free, vegetarian, and high-protein options as requested. Storage & Shelf Life – Snacks are best enjoyed within 3–5 days if refrigerated properly. – Most items are freezer-friendly and come with storage instructions. – It is the client’s responsibility to store food safely once delivered. Referral Discount – Refer a friend who books a Snack Pack, and you’ll both receive 10% off your next order. _________ By booking with My Personal Chef, you agree to these terms. These policies are in place to ensure fairness, quality, and consistent service. Thank you for supporting small local business! ⸻

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